Translations

Crédit Mutuel Nord Europe has set up a concierge service for its employees

3. Labor relations / working conditions

Working conditions

Sector Finance / Bank / Insurance

Year 2018

Country France

Transmitter

Context

Crédit Mutuel Nord Europe (CMNE), the cooperative and mutual bank, is an active regional bank that demonstrates its responsibility, solidarity and social engagement through its banking, insurance and asset management ventures.

Since 2014, employees of the Bancassurance France division of CMNE have benefited from a concierge service.

Objectives

Offer employees a range of daily services
Improve the quality of life at work, retain employees
Contribute to the local economy and attract new entrants

APPROACH

Concierge services are easily accessible

- via physical presence at the headquarters in Lille

- deliveries to points of sale (PoS)

- through a telephone hotline and the website

To carry out these services, our partner Club Services prioritises local VSEs or SMEs, close to the employees' workplace. Local commerce and social ties that could develop in a city or a neighbourhood are privileged.
The most requested offers are: housekeeping, gardening, DIY, laundry and alterations

CONTRIBUTION TO COMPANY PERFORMANCE

Welfare and employee loyalty
Group attractiveness for recruitment
Network of partners involved

Benefits

Throughout 2016, 66,126 orders (compared to 54,491 in 2014) were made by federal employees, i.e. an average of 5,510 orders per month, spread over 342 "user" employees. As for the Point of Sale network, 45,535 orders (compared to 33,277 in 2014) were placed with an average of 3,795 orders per month for 252 "user" employees.
Contribution to the local economy