Universal Web access with MONDIAL RELAY - GROUP 3SI

During December 2010, 14 employees (in 2 distinct groups) tested the information services training proposed by the organization Essentiel Formation. Given the level of staff enthusiasm, both senior management and labor/union representatives agreed to introduce a large-scale training program and host 20 unemployed individuals (sponsored through a Local Insertion and Employment Plan) as bona fide Mondial Relay training groups. In conjunction with this effort, the Human Resources Division was able to procure financing from both the French Joint Commission for Collective Training and the Individual Training Fund.

The "WIKANWEB" module has been designed around a 2-day program. A laptop is offered to each participant as of the first training session. Content is taught according to an entertaining approach: Internet browsing; identification of various sites and viable best practices; understanding and use of new Web tools (social networks, downloading, etc.); establishment of a Web presence and building online cooperation. The program also provides insight into the Internet of the future and parental control tools. Evaluations performed both before and after the 2-day program has measured participant progress at 35% on average and 60% for novices.

Following this instruction, each trainee leaves with the laptop, a CD-ROM and an e-learning pass. They are then free to pursue their educational path at home, in a family context. This use of computers has since been applied in other training contexts, with note-taking being definitively replaced by the laptop.

Trainee groups are divided by level of experience and not by post held or socio-professional category. Staff motivation to attend this program has been spread by "word of mouth". The program has already been rolled out across 24 French sites despite the logistical difficulties imposed: scheduled during the day or evening, work schedules altered, teams forced to operate with fewer personnel, and the difficulty of finding replacements for trainees.